Platform Support Advisor with German / Dutch and English

Main responsibilities:

• Provide prompt and professional support to across various platforms (chat, email, phone), ensuring a high standard of customer satisfaction;
• Build and maintain strong customer relationships by delivering empathetic and effective support throughout the whole travel process;
• Promote opportunities to travel and other products to prospective customers;
• Maintain up-to-date knowledge of the company’s offerings, policies, and procedures to provide informed assistance.

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The client offers:

• Competitive salary;
• Monthly performance-based bonuses;
• Meal vouchers;
• Gym access;
• Structured onboarding and full training to set you up for success;
• Access to qualification courses and platforms;
• Modern and inclusive work environment with strong team spirit;
• Additional health insurance;
• Clear career growth path and ongoing coaching & development.

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Job requirements:

• Fluency in German or Dutch(C1/C2);
• Very good level of English (B2/C1);
• Customer related experience;
• Availability to work at office location in Athens, Greece;
• Availability to work on shifts.

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